Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") describes how 37jl8 ("37jl8," "the Platform," "we," "us," "our"), as a personal information controller, collects, processes, stores, shares, and protects the personal data of individuals ("you," "Player," "User") who access or use the 37jl8 website at 37jl8.cam and all associated services, games, and features offered thereon.

This Policy applies to all players registered on the 37jl8 platform, visitors to the website who have not registered, individuals who contact 37jl8 support, and applicants for any position with 37jl8. It covers all personal data collected through the website, mobile browsers, live chat interactions, email correspondence, and payment processing flows.

This Policy is intended to be read alongside the 37jl8 Terms and Conditions. Defined terms used in this Policy that are not separately defined herein have the meanings given to them in the Terms and Conditions.

37jl8 is committed to upholding the rights of Filipino data subjects under Republic Act No. 10173 (the Data Privacy Act of 2012 of the Philippines, hereinafter "DPA") and its Implementing Rules and Regulations, as administered by the National Privacy Commission of the Philippines ("NPC").

2 Data Controller

For the purposes of applicable data protection law, 37jl8 is the personal information controller responsible for your personal data processed in connection with the 37jl8 platform and services.

37jl8 operates the platform at 37jl8.cam and is responsible for determining the purposes for which and the manner in which personal data is processed. All data subject requests, privacy-related inquiries, and complaints may be directed to the 37jl8 data protection contact as described in Section 15 of this Policy.

3 Personal Data We Collect

37jl8 collects the following categories of personal data from players and website visitors:

3.1 Identity and Registration Data

When you register an account at 37jl8, we collect your full legal name, date of birth, username, email address, and Philippine mobile number. We also collect copies of government-issued identity documents submitted for KYC verification purposes, such as a valid Philippine passport, PhilSys National ID, UMID, SSS card, driver's license, or other acceptable Philippine identification documents.

3.2 Financial and Transaction Data

We collect information about deposits and withdrawals made through the 37jl8 platform, including transaction amounts, timestamps, payment method identifiers (such as GCash reference numbers, bank account numbers in partial masked form, or digital wallet identifiers), and transaction statuses. Full payment instrument numbers are handled by our licensed payment processing partners and are not stored by 37jl8 in unencrypted form.

3.3 Account and Gaming Activity Data

We collect records of your gaming activity on the 37jl8 platform, including games played, wager amounts, win/loss outcomes, bonus claims and usage, session durations, and game history. This data is necessary for platform operation, dispute resolution, responsible gaming monitoring, and regulatory compliance.

3.4 Technical and Device Data

We automatically collect technical information when you access 37jl8, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, and session timestamps. This data is used for security, platform optimization, and fraud detection purposes.

3.5 Communications Data

When you contact 37jl8 support via live chat or email, we retain records of those communications including the content, timestamps, and outcome of support interactions. This data is used to resolve disputes, maintain service quality, and train support staff.

3.6 Preferences and Consent Data

We record your communication preferences, marketing consent status, cookie preferences, and responsible gaming settings (such as deposit limits, session limits, and self-exclusion requests) as part of your account profile.

4 How We Collect Your Data

37jl8 collects personal data through the following methods:

• Direct collection: Data you provide directly during registration, account verification, deposit or withdrawal requests, support interactions, survey responses, or promotions;
• Automated collection: Technical and behavioral data collected automatically through the 37jl8 website and platform, including cookies, server logs, and session tracking technologies;
• Third-party sources: Identity verification data from licensed KYC and anti-fraud service providers; payment data from licensed payment processors including GCash, Maya, BPI, BDO, and other accepted payment providers; game data from integrated game providers such as JILI, Pragmatic Play, WM Casino, and PG Soft;
• Publicly available sources: Publicly available information used for fraud detection or identity verification purposes, such as records maintained by government agencies of the Philippines.

5 How We Use Your Personal Data

37jl8 uses the personal data it collects for the following purposes:

37jl8 will not use your personal data for any purpose that is incompatible with the purposes described above without providing prior notice and, where required by law, obtaining your consent.

6 Legal Basis for Processing

Under the Data Privacy Act of 2012 of the Philippines and applicable data protection principles, 37jl8 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing is necessary for the performance of the contract between you and 37jl8 (i.e., the Terms and Conditions governing your use of the platform), including account creation, payment processing, and game delivery;
• Legal obligation: Processing is necessary for compliance with applicable Philippine laws, including anti-money laundering regulations, know-your-customer requirements, and responsible gaming obligations;
• Legitimate interests: Processing is necessary for 37jl8's legitimate interests, including fraud prevention, platform security, service improvement, and responsible gaming monitoring, provided these interests are not overridden by your rights and freedoms;
• Consent: Where we rely on your consent — specifically for marketing communications and certain cookie categories — you may withdraw that consent at any time by updating your account preferences or contacting our support team. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

7 Data Sharing and Third-Party Disclosure

37jl8 does not sell, rent, or trade your personal data to third parties. We share personal data only in the following limited circumstances:

7.1 Service Providers

37jl8 engages licensed third-party service providers to assist in operating the platform. These providers are given access only to the personal data they need to perform their specific functions and are bound by confidentiality and data processing obligations. Categories of service providers include: payment processors (GCash, Maya, BPI, BDO, UnionBank, Metrobank, Coins.ph), identity verification and KYC providers, game content providers, cloud hosting and infrastructure providers, fraud detection and anti-money laundering service providers, and customer support platform providers.

7.2 Regulatory Authorities

37jl8 may disclose personal data to the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC) of the Philippines, the National Privacy Commission, law enforcement agencies, or other government authorities where required by applicable law, regulation, court order, or pursuant to lawful legal process. 37jl8 will, where legally permissible, notify you of such a disclosure.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of 37jl8's assets, personal data held by 37jl8 may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections. You will be notified of any such transfer that materially affects this Policy.

7.4 With Your Consent

37jl8 may share your personal data with additional third parties where you have provided explicit consent for such sharing, for example in connection with a specific promotional partnership. Such consent may be withdrawn at any time.

8 Data Retention

37jl8 retains personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by Philippine anti-money laundering regulations;
• Financial and transaction data: Retained for a minimum of five (5) years from the date of each transaction, in compliance with applicable record-keeping requirements;
• Gaming activity data: Retained for a minimum of three (3) years from the date of each gaming session;
• KYC documentation: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later;
• Communications and support records: Retained for three (3) years from the date of the interaction;
• Marketing consent records: Retained for the duration of your account and for three (3) years following withdrawal of consent or account closure.

When personal data is no longer required for the purposes for which it was collected and all applicable retention periods have expired, 37jl8 will securely delete or anonymize the data in accordance with industry standards.

9 Your Data Subject Rights

As a data subject under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by 37jl8:

To exercise any of the above rights, contact 37jl8 via live chat or at [email protected]. 37jl8 will respond to all data subject requests within thirty (30) calendar days of receipt. Some requests may require identity verification before they can be processed. Exercising your rights is free of charge, except where requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

10 Cookies and Tracking Technologies

37jl8 uses cookies and similar tracking technologies on the 37jl8.cam website. Cookies are small text files stored on your device that help the platform function correctly and provide a better user experience.

10.1 Types of Cookies Used

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without significantly impairing platform functionality.
• Functional cookies: Remember your preferences and settings, such as language preferences, responsible gaming limit settings, and account display preferences.
• Analytics cookies: Collect aggregated, anonymized information about how players use the platform to help 37jl8 identify areas for improvement. These do not identify you personally.
• Security cookies: Used for fraud detection, bot prevention, and platform security monitoring.

10.2 Managing Cookies

You may control non-essential cookies through the cookie preferences panel available on the 37jl8 website. You may also adjust cookie settings in your browser. Please note that disabling certain cookies may affect the functionality of the 37jl8 platform, including your ability to log in and access your account.

11 Security Measures

37jl8 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS 1.3) encryption for all data transmitted between your device and 37jl8 servers;
• Encryption of stored sensitive personal data, including identity documents and financial information, using industry-standard encryption algorithms;
• Role-based access controls ensuring that 37jl8 personnel access only the personal data necessary for their specific job functions;
• Multi-factor authentication requirements for privileged administrative access to 37jl8 systems;
• Regular security audits, vulnerability assessments, and penetration testing of platform infrastructure;
• Automated intrusion detection and prevention systems monitoring for unauthorized access attempts;
• Secure, geographically redundant data center infrastructure with physical access controls.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 37jl8 will notify you and the National Privacy Commission within the timeframes required by the Data Privacy Act of 2012 and its implementing regulations.

12 Children's Privacy

The 37jl8 platform is strictly intended for individuals who are at least 21 years of age. 37jl8 does not knowingly collect personal data from individuals under the age of 21. Access to the platform by persons under 21 is prohibited and constitutes a breach of the 37jl8 Terms and Conditions.

If 37jl8 becomes aware that it has inadvertently collected personal data from a person under 21 years of age, it will take immediate steps to delete that data from its systems and close the associated account. Any person with information suggesting that a minor has registered on the 37jl8 platform is encouraged to report this immediately to our support team.

13 International Data Transfers

37jl8 operates primarily within the Philippines and processes the majority of personal data on servers and systems located in the Asia-Pacific region. Where personal data is transferred to service providers operating outside the Philippines — for example, cloud infrastructure or game content providers — 37jl8 ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.

Such safeguards may include standard contractual clauses approved by the National Privacy Commission, binding corporate rules, or verification that the recipient country provides an adequate level of data protection as recognized by Philippine regulatory authorities.

14 Changes to This Privacy Policy

37jl8 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. When material changes are made, 37jl8 will provide notice through one or more of the following channels: registered email notification, in-platform notification upon next login, or a prominent notice on the 37jl8.cam homepage.

The effective date of the current version of this Policy is always displayed at the top of this page. Your continued use of the 37jl8 platform after the effective date of any revised Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, please discontinue use of the platform and request account closure in accordance with the Terms and Conditions.

We recommend bookmarking this page and reviewing the Privacy Policy periodically, particularly when you receive a notification of changes.

15 Contact Us and Lodging a Complaint

For privacy-related inquiries, data subject requests, or concerns about how 37jl8 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat widget at 37jl8.cam — available in English and Tagalog
• Email: [email protected]

37jl8's support team includes bilingual English/Tagalog agents based in the Philippines who are available around the clock to assist players in Metro Manila, Cebu City, Davao, Iloilo, Cagayan de Oro, and throughout the country. Privacy inquiries submitted by email are responded to within twenty-four (24) hours on business days.

If you are not satisfied with 37jl8's response to your privacy concern or data subject request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information on how to contact the NPC and file a complaint is available through the NPC's official channels.